Ask Bionime AI Chatbot — PRIVACY POLICY
1. ASK Bionime AI Chatbot
Our website provides an AI-powered chatbot service known as “ASK Bionime” to answer questions related to Bionime products, primarily our blood glucose meters and related diabetes management products.
(1) Purpose. ASK Bionime is designed to assist you with product information, troubleshooting (e.g., glucose meter error codes, strip handling, device pairing), warranty queries, and general guidance on the use of our products.
(2) What we collect. When you interact with ASK Bionime, we collect the conversation content you submit (including any text, images of devices/test strips, or voice messages you choose to share) together with basic technical metadata (timestamp, session ID, device/browser type).
(3) Data sharing — our commitment. Conversation data from ASK Bionime is not sold, rented, or shared with third parties for marketing, advertising, or any independent commercial purpose. Where the chatbot relies on infrastructure or AI model providers (such as cloud hosting and large-language-model service providers), those providers act strictly as data processors under written agreements that:
- prohibit them from using your conversation data to train their general-purpose AI models;
- prohibit them from using your data for any purpose other than delivering the chatbot service to Bionime Malaysia; and
- require deletion of data after the contractually defined retention period.
(4) Not a substitute for medical advice. ASK Bionime is a product-support tool and does not provide medical diagnosis, treatment recommendations, or emergency medical advice. If you are experiencing a medical emergency or require clinical guidance, please consult a qualified healthcare professional or contact emergency services (999 in Malaysia).
(5) Logging and quality improvement. Conversations may be logged in de-identified form for service quality monitoring, abuse prevention, and chatbot improvement. You may request deletion of your identifiable chatbot interaction history by contacting us at the address in Section 8.
(6) Do not submit unnecessary sensitive data. We strongly recommend that you avoid submitting your NRIC number, full medical history, or financial information into the chatbot, as it is not designed to receive such data.
2. Contact Information & Data Protection Officer
For any enquiries, requests, or complaints regarding this Privacy Policy or your personal data, please contact:
Bionime (Malaysia) Sdn. Bhd. Address: C-05-11, iTech Tower, Jalan Impact, Cyber 6, 63000 Cyberjaya, Selangor, Malaysia Email (general): [email protected] Email (Data Protection Officer): [email protected] Telephone: +60 16-816 8996
You may also lodge a complaint directly with: Jabatan Perlindungan Data Peribadi (JPDP) Level 8, Galeria PjH, Jalan P4W, Persiaran Perdana, Precinct 4, 62100 Putrajaya, Malaysia Email: [email protected] | Tel: 03-7456 3888
3. Version Updates and Information
(1) We reserve the right to modify this Policy. Once announced on the Bionime Malaysia website, the modified Policy will replace previous terms. We recommend that you regularly review this Policy. By continuing to use the website after the new version takes effect, you signify that you have read, understood, and agreed to the latest version of this Policy.
(2) Effective Date of this Version: 23.4.2026 Version: 2026.04.23_V1_EN-MY