Terms & Conditions

Bionime Malaysia website personal terms & condition notice

The website at www.bionime.com.my is a copyrighted site (the “Site”) operated and owned by Bionime (Malaysia) Sdn Bhd. The Site markets, sells and delivers products directly to customers. Certain features of the Site may be subject to additional guidelines, terms, conditions and/or rules, which will be posted on the Site. All such additional terms, guidelines, and/or rules shall be binding on you.

By entering and using the Site you are deemed to have read and accepted these Terms of condition (On behalf of yourself or the entity that you represent). We may modify these Terms of Use from time to time. Your continued use of this Site following such change demonstrates your agreement to be bound by the modified Terms of Use.

Definition

1. “Account” means Account that you will need to register for on the Site if you would like to be our existing customer;

2. “Customer” means any individual who places an Order on the Site, or individual who participated in our contest or campaign;

3. “Order” means the Order submitted by you to the Site to purchase a Product from us;

4. “You” means the Customer who places an Order or participates in our campaign.

PRICE AND PAYMENT

5. Where applicable, prices are in Malaysian ringgit. Delivery costs will be charged in addition where applicable; such additional charges are clearly displayed and included in the ‘Final Total’.

6. You may order any of the product(s) offered (including without limitation, a la carte or gift) by following the directions of purchase provided on the Site.

7. Payment can be made via payment method offer in the Site.

8. No amendments are allowed after payment has been processed, kindly check and ensure that your delivery details and ordered/purchased item(s) are correct before making the payment

9. For the avoidance of doubt, we shall not be held responsible/ liable for any products ordered from other channels/ methods aside from the Site.

10. Free gift that comes with your Order will be shown in the shopping cart (if any).

11. Free gift (If any) may be substituted with similar items of equal value according to stock availability without prior notice to you.

12. All free gifts (If any) are non-refundable and non-exchangeable.

13. Prices for our products are subject to change without prior notice.

14. Product description is for your references, please take the material object as the standard.

15. You are required to key in the valid code, in order to activate the e-coupon/voucher.

16. Price for all products exclude delivery cost.

PLACING AN ORDER

17. When you place an order, you should receive an acknowledgement e-mail confirming your order.

18. We only accept your order once payment has been approved (and then the contract is made based on these terms).

19. All orders are subject to availability and confirmation of the order price.

20. Very occasionally, we may need to refuse or cancel an order or close or freeze an account (even if we have previously confirmed your order) – e.g. if we notice something unusual on an order or an account. If this happens to you and you think we’ve made a mistake, please don’t take offence – get in touch with Customer Care Team (c2fyahoo.com) and they’ll be happy to speak to you about it.

PROCESSING YOUR ORDER

21. It takes within 7-14 working days to process your Orders as most of our products are ready in stocks. We aim to deliver the Product to you at the place of delivery requested by you in your Order checkout.

22. We shall inform you once your Orders are shipped out via email along with a tracking number.

23. We shall notify you if we expect to be unable to meet our estimated delivery date, but, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.

24. All of the parcel are delivered by our courier partner(s) i.e.

DELIVERY FEE:
25. The delivery fees are as follows:
a. Malaysia
(a) West Malaysia
i. For order weigh from 0.1kg – 1kg –
*For each additional 1kg, increase the delivery fee of

(b) East Malaysia
i. For order weigh from 0.1kg – 1kg –
*For each additional 1kg, increase the delivery fee of

REFUND POLICY

26. We do not provide refund if you ordered your purchase wrongly due to (i.e. size/product/etc) as all sales are finalized upon checkout and we have debited your payment card and bank account.

27. Should there be mistakes in your Order(s) due to packing errors (i.e. missing product/ wrongly packed order), kindly proceed to inform our Customer Care Team (enquiry@bionime.com.my) and provide the order number / or any proof of purchase such as original receipt / invoice within 7 days from the date of receiving your parcel. Our team will proceed to carry out remedial action after checking and verifying your claim. We will not entertain any claims which are brought to our attention after the expiry of 7 days from the date of receiving your parcel.

28. For any dissatisfaction regarding the quality of our product(s) (i.e. spoilt, past expiry date etc), kindly contact our Customer Care Team (enquiry@bionime.com.my) and provide the order number / or any proof of purchase such as original receipt / invoice within 7 days from the date of receiving your parcel. Our team will proceed to check and verify your claim and carry out remedial action. We reserve our rights not to entertain any claims which are brought to our attention after the expiry of 7 days from the date of receiving your parcel.

29. Should you receive a broken/damaged product, kindly contact our Customer Care Team(enquiry@bionime.com.my) and provide the order number / or any proof of purchase such as original receipt / invoice within 7 days upon the date of receiving your parcel. Our team will proceed to check and carry out remedial action. We will not entertain any claims which are brought to our attention after the expiry of 7 days from the date of receiving your parcel.

30. Refund will be done through your original form of payment, and it may take up to 14 working days.

31. The product and packaging must be unused and in its original condition as purchase.

32. Items are eligible for only a one-time exchange.

33. Sales / discounted items are not eligible for return.

Website Privacy Policy

34. Any personal information or material sent to the Site is subject to our policy on privacy and protection of personal data set out in the Privacy Policy located here.

Accuracy, completeness and timeliness of content
35. We make every effort to ensure that the content of the Site is accurate and up-to-date, but we do not offer any warranties (whether express implied or otherwise) as to the reliability, accuracy or completeness of the information appearing on the Site. We may remove material from the Site at its own discretion and without giving any notice.

36. The site may contain historical information and it’s provided for your reference only.

Intellectual Property
37. You acknowledge and agree that all copyright, trademarks and other intellectual property rights in the Site content, software and all HTML and other code contained in the Site, shall remain at all times vested in the Site and/or its licensors and is protected by copyright and other laws and international treaty provisions.

38. Users may not modify, copy, distribute, transmit, display, redistribute, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any material which may be displayed on the Site from time to time without first obtaining permission to do so from us in writing.

39. The Site and its contents are copyright material and the copyright is owned by the Site unless stated otherwise. Without limiting the foregoing, copying the above listed materials to any other server or location for publication, reproduction or distribution is expressly prohibited.

Transmission

40. Any non-personal communication or material you transmit to this Site by electronic mail, inquiry form or otherwise, including any data, questions, comments, suggestions or the like is, and will be treated as, non-confidential. Anything you transmit or post becomes the exclusive property of the Site and may be used, without any restriction for any purpose, including but not limited to, reproduction, disclosure, transmission, publication, broadcast and posting. Furthermore, we are free to use for any purposes whatsoever (including but not limited to the developing, manufacturing, advertising and marketing of products) any remarks, ideas, artwork, inventions, developments, suggestions, concepts or the like contained in any communication you send to this Site. Any such use is without compensation to the party submitting information. By submitting information, you are also warranting that you own the material/content submitted, that it is not defamatory and that the Site use will not violate any third party’s rights. We however, are under no obligation to use the information submitted.

Links to other websites
42. Links on the Site may take you outside of our network and we accept no responsibility for the content, accuracy or function of these other website. The link is provided in good faith and we cannot be held responsible for any subsequent change in other websites to which we provide a link. The inclusion of any link to other websites does not imply endorsement by us. We highly recommend that you make yourself aware of and carefully read the legal and privacy notices of all other websites that you visit.

Warranties and Disclaimers
43. Your use of the Site is exclusively at your sole risk.

Warranties
44. The Site provide to you on an “As Is” and “As Available” basis and, consequently, we give no warranties of any kind, whether express, implied, statutory or otherwise including warranties or representations that material on this Site will be complete, accurate, reliable, timely, non-infringing to third parties; that access to this Site will be uninterrupted or error-free; that this Site will be secure; that any advice or opinion obtained from us through this Site is accurate or to be relied upon and any representations or warranties thereto are expressly disclaimed. We reserve the right to restrict or terminate your access to the Site or any feature of this Site or any feature or part thereof at any time.

Liability
45. The Site nor any other party involved in the creating, producing or delivering this site on our behalf shall have no liability or any responsibility whatsoever for any direct, incidental, consequential, indirect or punitive damages, costs, losses or liabilities whatsoever arising out of your access to, use, inability to use, change in content of the Site or arising from any other Site you access through a link from this Site or from any actions we take or do not take as a result of any electronic mail messages you send us.

46. The Site nor any other party involved in the creating, producing or delivering shall have no responsibility to maintain the material and services made available on this Site or to supply any corrections, updates, or releases in connection therewith. Any material on this Site is subject to change without notice.

47. Furthermore, we shall have no liability or any responsibility whatsoever for any losses or damages suffered or caused by viruses that may infect your computer equipment or other property by reason of your use of, access to or downloading of any material from this Site. If you choose to download material from the Site, you do so at your own risk.